CRM Systems: Unite or Die?
When it comes to CRM systems, large companies are anything but centralized.
View ArticleCloud-based CRM: Beware bad data and silly object models
Over the course of too many years, I've said that you can't make a user interface that's too easy for users. But cloud-based software vendors have essentially done just that. System setup is now...
View ArticleCloud meets CRM: How to track who's who
In the early days of CRM, it was simple: people were people and companies were companies. Adding a new person to the CRM database was pretty unambiguous, whether they came in through direct entry or...
View ArticleYour CEO called about CRM: Now what?
The CEO has called and asked for some training on the CRM system. A great opportunity...but there are a hundred things you could train him on. Where do you start, and where do you place your bets?
View ArticleAvoid 3 Cloud app development sand-traps
Somebody once said that cloud apps are just like enterprise software, only more so. OK, nobody ever said that. Actually, most everyone says they're much easier and faster than traditional software...
View ArticleCloud Computing: Advice for App Control Freaks
In the good old days that weren't so good, we suffered from DLL hell: the need to find and certify libraries that we didn't write but did depend on. Cloud computing presents an analogous challenge with...
View ArticleThe trouble with coding across the clouds: Part 1
Most cloud applications have development (or at least scripting) capabilities that allow for deep customization plus some level of database access and computational capabilities. But even the best of...
View ArticleEvaluating Cloud vendors: The ecosystem matters
It's axiomatic that in software of any complexity, the ecosystem of plug-in products, tools, compatible APIs, and developer community can become really important. In certain software product...
View ArticleIs your CRM business process really a workflow?
CRM systems offer workflows, approval processes, and other business process enforcement features. But it's not always clear which feature you should use, and overly strict enforcement mechanisms cause...
View ArticleIs your Cloud support agile? Take our quiz
Cloud projects are a nearly perfect fit for agile project development techniques. Even if your finance guys insist upon fixed price and fixed schedule, the tendency in the Cloud is iterative...
View ArticleWhy mobile CRM apps are slow to take off?
The last five years have seen a revolution in mobile computing. The old-guard mobile phones and PC tablets have been put on the junk-heap, while devices running iOS and the Android OS have taken over...
View Article12 tips to avoid gridlock in the Cloud
In Star Wars, Coruscant is an entire planet that's a city. And in the movie, traffic flows in three dimensions as everyone flies around - without any accidents. As it's science fiction, there aren't...
View ArticleOpinion: Five reasons to use social CRM for support and services
Toy CRM systems might make you think the software is just cases, escalations and SLA management, but serious CRM is changing the world of service and support by leveraging social networking functionality.
View ArticleWhy the customer is not always right
In a consulting project, the customer is always in charge, right? Not so fast.
View ArticleTop 25 ways tech buyers rate you as Salesforce consultants
Cloud consultants think they have all the answers, but the channel shouldn't underestimate the new technology buyer.
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